Privacy Policy

1. Information We Collect

We collect information you provide when creating an account and using the platform:

• Business name, contact name, email address, and phone number
• Shipping and billing addresses
• Order history and transaction data
• Payment information (processed securely by Stripe — we do not store card numbers)
• Browser push notification subscription data (if you opt in)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, invoices, and delivery updates
• Send password reset emails when requested
• Notify you when products you expressed interest in become available
• Manage your account and provide customer support
• Improve the platform and our services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Stripe — for payment processing
• Resend — for transactional email delivery
• Law enforcement when required by law

4. Data Security

We take security seriously. Your data is protected by:

• HTTPS encryption on all data in transit
• Bcrypt password hashing — passwords are never stored in plain text
• JWT-based authentication with 24-hour token expiry
• Secure PostgreSQL database hosted on Railway

5. Push Notifications

If you opt in to browser push notifications, we store your notification subscription data to send you order alerts. You can revoke this permission at any time through your browser settings.

6. Cookies

We use localStorage (a browser storage mechanism) to keep you logged in and remember your display preferences such as light/dark mode. We do not use tracking cookies or third-party advertising cookies.

7. Data Retention

We retain your account data for as long as your account is active. Order records are retained for a minimum of 7 years for accounting and legal compliance. You may request deletion of your account by contacting us.

8. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, contact us at admin@wowcowdistributors.com. We will respond within 30 days.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance.

10. Contact

For privacy questions or data requests, contact us at admin@wowcowdistributors.com